Frequently Asked Questions
Everything you need to know about shopping the official Netflix collection.
What is the shipping policy for Netflix Shop orders?
We offer standard and expedited shipping worldwide. Processing typically takes 1-3 business days, and delivery times vary by location. You will receive a tracking number via email as soon as your order ships.
Can I return or exchange my merchandise?
Yes, we accept returns on most items within 30 days of delivery, provided they are in original, unworn condition with tags attached. Please note that certain limited-edition or final sale items may not be eligible for return.
Which payment methods do you accept?
Netflix Shop accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products on this site official Netflix merchandise?
Absolutely. Every item sold on Netflix Shop is officially licensed and curated directly by Netflix to ensure high quality and authenticity for fans of our original series and films.
How do I track my order status?
Once your order is placed, you will receive a confirmation email. After the order has been processed and shipped, a second email containing your tracking link will be sent so you can monitor its journey.
Do you offer international shipping?
Yes, we ship to many countries globally. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient at the time of delivery.